Spring Covid Booster Vaccine Clinics
The Practice will be offering all patients aged 75 and over and immunosuppressed patients over 18 years old the Spring Booster. Please contact the practice and book your appointment if you are in this cohort.
All children who are immunosuppressed and wish to receive the Spring Booster should book their appointment through the Belfast Trust belfasttrust@hscni.net
FLU AND SHINGLES VACCINATION UPDATES
The Practice is now offering all patients aged 50 and over the seasonal flu vaccine. Please telephone the surgery on 028 90 268080 to make an appointment if you wish to receive the vaccine.
If you received your first shingles vaccine 8 weeks ago or more please contact the surgery to make an appointment to receive your second vaccine.
YOU DO NOT ALWAYS NEED TO SPEAK TO THE DOCTOR
CHILDHOOD VACCINATIONS TABLE
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PATIENT NOTICE
If you have hearing loss or deafness the Practice has a range of methods for you to contact the surgery.
1. Email
Please email the Practice at prescriptions1.Z00061@gp.hscni.net with your queries.
2. Text messaging
We can provide a two-way text messaging service for a GP to communicate with you.
3. The British Sign Language (BSL) online.
This can be used when you attend the surgery.
If possible please email us with your preferred options to record in your notes.
PATIENT NOTICE / UPDATE
Due to unexpected staffing issues, we will be temporarily consolidating the majority of services at our Carrick Hill site.
We apologise for the inconvenience and impact this will have on patients of our Glen Road branch.
We have had to take this decision under difficult circumstances, in order to ensure we can continue to deliver safe patient care.
From 13 December 2022, only Warfarin and blood pressures clinics will be delivered from our Glen Road branch surgery.
We are continuing to monitor the situation closely and will keep you informed if the situation changes in the near future.
To All Patients registered with the Dr Crossin & Higgins Practice November 2022
Dear Patient(s)
The Crossin & Higgins Practice has been facing a lot of challenges over the past year mainly due to a shortage of GP’s.
We have been advertising for GP positions in a variety of forums,but have attracted no interest. This is an indication of the crisis in General Practice currently in Northern Ireland.
Despite multiple advertisements we have been unable to recruit new Doctors. This is a situation a lot of Practices are currently facing in Northern Ireland.
We are not able to provide a safe service to our patients in both sites so we are regrouping our services to Carrick Hill Medical Centre.
All patients will be seen in Carrick Hill Medical Centre and not in The Glen Road Surgery. This change will enable us to continue to deliver safer and personal care to you. Collections of prescriptions will be from your local pharmacy or Carrick Hill Surgery only.
This does not affect your ability to remain as a patient of the Crossin & Higgins Practice, it is the site not the service which is changing.
We fully appreciate this change may be challenging and disruptive for you and we acknowledge this. We hope to have your understanding and support.
From all the Doctors and Staff at Dr Crossin & Higgins Practice
YOU DO NOT NEED TO SEE A GP
PLEASE ATTEND YOUR LOCAL PHARMACY
FOR FREE CONFIDENTIAL ADVICE AND TREATMENT FOR:
Acne
Groin infection
Oral thrush
Athletes foot
Threadworms
Scabies
Diarrhoea
Vaginal thrush
Verrucae
Haemorrhoids
Earwax Headlice
Mouth ulcers
Practice Update
We are currently experiencing a high volume of telephone calls. Please be assured that our staff are working as efficiently as they can. It may take longer than usual to get through to the Surgery. Please be patient.
There are occasions due to the high volume of telephone calls there may be a delay with dealing with your queries promptly and your patience and understanding is appreciated.
In view of this it may help to know the following:
For a GP telephone call back please telephone the surgery between 8.30am – 10.00am.
A face-to-face appointment can only be booked by a GP as we are not able to offer advanced booking for routine appointments currently.
Telephone after 2.00pm if you need any of the following:
Appointment with the Practice Nurse for bloods /BP/ Smear/ Asthma review/ COPD review/ Diabetic review/ Warfarin
Results of blood tests or investigations
Repeat sick lines
Other queries
Practice Update
Triage Line: Our triage line is available for urgent queries. Our staff will take details or send you a text questionnaire with your consent. Please answer these questions openly and honestly. Please respect that the GPs have directed staff to ask these questions and need the information to help you. Triage is opened from 8.30am - 10am. If you ring after this time and it is not an medical emergency, our team will advise you to ring the next day. In some circumstances the GP may feel its best that you do attend the surgery and may direct you to do so. Please be assured that we are trying to make the surgery as safe as possible for the small number of patients that are asked to come up to the see the GP.
Routine phone call: Our team have a limited amount of daily routine phone calls. These are booked on a first come, first served basis. Again, our team will ask you various questions that the GPs have asked them too. Please answer open and honestly. Please do not refuse to answer as we need this information. Someone from the team will call you back throughout that day.
PLEASE NOTE THAT OUR PRACTICE HAS A ZERO TOLERANCE ABUSE POLICY.
Our staff are working exceptionally hard during these difficult times to provide a safe service. Abuse of any kind, either verbal or physical to our staff will not be tolerated by the practice.
WE APPRECIATE YOUR CO-OPERATION DURING THIS TIME. WE HOPE THAT EVERYONE UNDERSTANDS WE ARE TRYING TO PROVIDE A SERVICE WHICH IS AS SAFE AS POSSIBLE FOR EVERYONE.
Our whole highly skilled team are working together to try and do the best job that they can. Our pharmacy team, office team, GP team and nursing team are all helping each other so you may get a phone call from the staff member who can best deal with your query. We ask patients to please wear a mask where possible when visiting our premises.
The Community District Nursing team will begin vaccinating all our housebound over 80 years old patients this week.
PLEASE MAKE SURE YOUR CONTACT DETAILS ARE UP TO DATE WITH THE PRACTICE
Better days Pain Support Programme
There will be no walk-in baby clinics until further notice
The Practice will continue to see patients specifically given appointments by the GPs
If you telephone the Practice you will be offered a telephone call back from the GP. The GP will triage your call and where needed provide a prescription or immediately necessary treatment. You will be asked to nominate a Pharmacy of your choice where your prescription will be sent for collection.
Dr Crossin & Higgins Practice
Working in 2 locations at Carrick Hill and Glen Road Surgeries the doctors and nurses take pride in offering the highest standard of patient-centred healthcare. We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.
We are pleased to announce that we now have a new GP Partner: Dr Madeline Brennan.
Our Mission Statement is to provide a caring patient-centred service, combining health care and health promotion
(Site updated 08/04/2024)